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Subscriber Support Centre

Welcome to the Fairfax Media Subscriber Support Centre. For information about your newspaper or digital subscription or information about Fairfax Media, please select a tile below.

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Newspaper subscription FAQs

  • How do I activate my complimentary digital access?
  • What is my subscriber number?
  • How do I activate my complimentary Newspaper Replica access?

Digital Subscription FAQs

  • I am having issues logging in to the iPad app after subscribing?
  • How do I cancel my iPad only subscription?
  • I have activated my All Digital Access, but I still get asked to subscribe. What's wrong?
  • Which digital subscription packages include access to the Digital Edition?
  • What is the difference between the Digital Edition and a digital subscription?
  • Can a household share the same log in?
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WA Today

General

  • How do I access WA Today news and editorial content?

Notices

Custom Content

  • Manage Billing & Accounts video

Alert

  • This is where an important alert goes

Miscellaneous Content

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The Age

General

  • What are the daily lift outs in The Age?
  • How can I keep across what is happening at The Age?
  • How can I provide feedback on your journalism and editorial quality?
  • How do I access The Age?

Magazine Subscriptions

Magazine Replica Subscription

  • Can I use the Newspaper Replica on both my iPad and my desktop?
  • Can I print the Magazine Replica content and articles?
  • I have a Digital Subscription, do I also get complimentary access to the Magazine Replica?
  • Does the Magazine Replica work on Android tablets?
  • How do I know if I am using the Magazine Replica app or the iPad app?
  • What time is the Magazine Replica available each day?
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Manage my subscription

  • My magazine is missing. What should I do?
  • My magazine is damaged. What should I do?
  • My magazine is late. What do I do?
  • How do I cancel my magazine subscription?

Home delivery overview

  • Which areas do you home deliver to?
  • Can my magazine be delivered to an apartment?

Canberra Times

General

  • How do I access Canberra Times news and editorial content?

Brisbane Times

General

  • How do I access the Brisbane Times news and editorial content?

Smart Investor

General

  • Exciting changes to Smart Investor
  • How can I provide feedback on your journalism and editorial quality?

The Australian Financial Review

General

  • How can I provide feedback on your journalism and editorial quality?
  • How do I access The Australian Financial Review?

The Sydney Morning Herald

General

  • How do I access the Sydney Morning Herald?
  • How can I provide feedback on your journalism or editorial quality?
  • I am having trouble loading the website pages?
  • How do I submit a Letter to the Editor?
  • I am having trouble downloading the Tablet Edition App. What do I do?
  • What lift outs feature in the weekday editions?
See all 7 articles

Popular Topics

Manage Billing & Accounts

  • Change your payment method
  • Payment Issues
  • Updating your payment details
  • Retrieving a forgotten password
  • Adding or removing a profile image
  • Sharing with Social Media
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Deliveries

  • Activating your free digital access
  • Putting your paper delivery on hold
  • Issues with your deliveries

Using our website

  • Making The Age / SMH my homepage
  • Checking if you’re logged in
  • How to log in

Using our Apps and Mobile Site

  • Adding the Mobile Site to my home screen
  • Logging into the Mobile Site
  • Checking if you’re logged into the App
  • Logging into the App
  • Finding and downloading the App

Gift Subscriptions

  • Selecting and Purchasing Gift Subscriptions
  • Redeeming a gift subscription

Tools and benefits

  • Follow us on social media
  • My Comments
  • My Clippings
  • My News emails
  • Access My Benefits
  • Today’s Paper

Digital Subscriptions

Digital Subscriptions Overview

  • Do I have to pay the credit card fee?
  • I don't want to pay a credit card fee - is there a way I can pay that doesn't attract a fee?
  • How much is the fee for credit card payments?
  • Why is there a fee for credit card payments?
  • Does a digital subscription give me access to both the SMH & The Age?
  • Can a household share the same login?
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Setting up your digital subscription

  • Can I access past editions in the iPad app?
  • How do I setup my subscription?
  • I have subscribed via Google Play but the Android app gave a login fail message when I tried to enter my details?
  • I am having issues logging in to the iPad app after subscribing?

Manage my subscription

  • What is the cancellation policy?
  • Can I change my subscription package online?
  • How do I reset my password?
  • How do I update my personal details?
  • How do I cancel my digital subscription?
  • How can I change my credit card details for my subscription?
See all 13 articles

International & Travelling customers

  • What if I have a subscription to the Digital Edition?
  • Are overseas subscribers charged GST?
  • I am overseas, how can I contact you?
  • I’m a home delivery subscriber who will be travelling overseas, how will I access the news?

Subscription packages

  • Is the Digital Edition part of the Digital Subscription package?
  • How do I get the Newspaper Replica included in my subscription?
  • Does the Newspaper Replica product come standard with a Digital Subscription?
  • What if I already purchased the Android App $21.99 subscription?
  • Why does the Android Tablet App Subscription cost less than the iPad App Subscription?
  • How much does it cost to subscribe to just the Android tablet app?
See all 15 articles

Article Meter

  • Can I get access to your website from Facebook, Twitter, search engines or a blog?
  • How does the article limit work?
  • How many articles can I read for free?
  • Why is the article limit higher for local visitors?
  • How will the article limit work on my tablet?
  • I was reading an article through a social media site and received a prompt to subscribe – what do I do?
See all 10 articles

My Benefits Program

  • I don’t live in Australia. What offers are available to me?
  • How do I sign-in to the My Benefit site?
  • How do I sign up for a Fairfax digital membership?
  • What are Shortbooks?
  • What is Zoom?
  • I want to subscribe/unsubscribe to a newsletter?
See all 7 articles

Gift Subscriptions

  • What are gift subscriptions?
  • What Gift Subscription packages can I choose from?
  • When is the gift sent to my nominated recipient?
  • What's the length or term of a Gift Subscription?
  • Is a gift card sent to the person I have nominated as the gift recipient?
  • I tried to give a gift subscription and the recipient never got the redemption e-mail — what should I do?
See all 27 articles

Newspaper Subscriptions

Financial Review Beyond

  • What is Financial Review Beyond?
  • How do I access offers and competitions?

My Benefits Program

  • How do I sign-in to the My Benefits site?
  • What are Shortbooks?
  • What is Zoom?
  • I want to purchase tickets to an event?
  • I want to subscribe/unsubscribe to a newsletter?
  • How do I access my exclusive offers?

Home Delivery Packages

  • Which publications have a newspaper subscription?
  • Do you have subscription packages for schools?
  • Do you provide a Seniors discount on subscriptions?
  • Do you have university or tertiary subscription packages?

Today's Paper - Newspaper Digital Replica

  • What devices is Today's Paper compatible with?
  • I have a Digital Subscription, do I also get complimentary access to Today's Paper?
  • What is the Today's Paper?
  • I am having issues accessing Today's Paper
  • What time is Today's Paper available each day?
  • Are there special rates for existing home delivery subscribers?
See all 10 articles

Home delivery overview

  • How do I provide feedback on my newsagent?
  • What types of newspaper subscriptions do you offer?
  • Which areas do you home deliver to?
  • What is included in a home delivery subscription?
  • What are my payment options?
  • Can my newspaper be delivered to an apartment?

Manage my subscription

  • How do I cancel my home delivery subscription?
  • I have forgotten my subscriber number. What do I do?
  • My newspaper is late. What do I do?
  • My newspaper is damaged. What should I do?
  • My newspaper is missing. What should I do?
  • Can I change my subscription package midway through?
See all 11 articles

Fairfax Media

Social Media

  • How can I follow you on Twitter?
  • What are your community rules and guidelines?
  • Where can I find you on Facebook?

Privacy Policy

  • Where can I find your Privacy Policy?
  • Are you compliant with the March 12, 2014 privacy reforms?
  • How do I opt in or out?
  • What personal information do we collect?
  • What is your tracking and targeting policy?
  • Why do you collect personal information?
See all 15 articles

Digital Membership

  • What sites does Fairfax Digital Membership give me access to?
  • Why should I become a digital member?
  • Can I personalise my online viewing experience?
  • Can I access My Benefits if I am a Fairfax digital member?
  • What is mySMH or myAGE and how do I access it?
  • Can I disable the AutoPlay video feature?
See all 8 articles

About Us

  • What online brands and assets does Fairfax Media own?
  • What news publications do you own in Australia?
  • Who is Fairfax Media?
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